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Business Process Reengineering In The Small Firm A Case Study

Recently, many companies in China try their best to reform their own management systems from original central planning economic systems into market economic systems. Some design reengineering to win competition in the market. The paper gives a case study for business process reengineering in a large aircraft manufacturing company in China.

What they do are as followings: 1. To set up a new planning and scheduling system. The most important discipline is Just In Time. 2. The company change the production planning organizations from four levels into one level. 3. The production planning department work out the four kinds of schedules. 4. To set up a new personnel management system. 5. To redesign the assembly process. i.e., to improved the assembly equipment, reduced the positions from nineteen to eight. 6. To design and implement the computer information systems for supporting all these redesigning. There expert systems and group decision support systems are now running in the computer networks.

Ali Bagaber, Abdullah Ahmed (2014) Business process reengineering in SMEs (case study at Alsultan Company). Masters thesis, Universiti Teknologi Malaysia, Faculty of Computing.




The purpose of this study is to apply the most appropriate business process reengineering (BPR) methodology in reducing cost, shortening the processes time and enhancing the customer satisfaction for SMEs (small medium enterprises). Comparison of eight BPR methodologies has been conducted in order to come up with the most suitable reengineering methodology for SMEs. Based on the result of the comparison, the researcher has chosen the BPR stages methodology to be applied in Alsultan Company that has been selected as a case study. Interviews were conducted with top management to collect the required data including the company’s objectives, performance objective, critical process and problems associated with these processes. After applying the BPR stages on the Alsultan Company, several processes were identified that could be improved are ordering, payment, logistic, account payable and complaint process. The outcome of this study which is referred as the to-be processes was verified by the top management of Alsultan Company in order to ensure it is met with the company objectives. As a result, this study proposed the BPR stages methodology is the most appropriate methodologies that can be applied for a drastic upgrade of SMEs.

Item Type:Thesis (Masters)
Additional Information:Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2014; Supervisors : Dr. Suraya Miskon, Dr. Syed Norris Hikmi Syed
Uncontrolled Keywords:business process reengineering (BPR), small medium enterprises (SMEs)
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
ID Code:48013
Deposited By:Fazli Masari
Deposited On:13 Oct 2015 02:45
Last Modified:16 Aug 2017 04:18

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